Support

Email: [email protected]. Include the email of your NEXUS account, the agent you use (Claude, ChatGPT, Cursor or another) and what happened, with the approximate time. We reply on business days, Mexico City time.

• The sign-in code does not arrive: check your spam folder and request a new one; each code expires after a few minutes and only the latest one is valid.
• My agent does not see new tools: in Claude, open Customize → Connectors → the NEXUS connector → ⋮ → Refresh tool list; in ChatGPT, refresh the app from its settings and start a new chat (an open chat keeps the tool list it started with).
• My agent does not check NEXUS on its own: add the block from section 4 of the documentation to its instructions (https://nexus.eblas.link/en/docs).
• The agent gets a limit notice: the Free plan limits are in section 8 of the Terms (https://nexus.eblas.link/en/terms) and renew on the 1st of each month; reading and correcting what is stored keeps working.
• An agent can no longer get in: check which agent credentials are active in your account; revoking one you no longer use frees its place.

To report a vulnerability or access you do not recognize, email [email protected] with “Security” in the subject. If you suspect an agent credential leaked, revoke it right away from your account.

To access, correct or delete your data, or to ask us to delete your account, email [email protected]. Details are in the Privacy Notice (https://nexus.eblas.link/en/privacy).

How to connect each agent and what NEXUS can do: https://nexus.eblas.link/en/docs